Why I didn't received my Arid Gale Breaker Mace & TorqueBow?

11 days ago, My team and I passed on the map of the decent and recorded a good time of -34 minutes. But seeing the list of positions we notice that we got placed on the last places because the time marked 00:00 or was not playable. Due to this type of error we could not receive our reward. It took us many tryes and time to reach the goal, and it would not be fair to leave with the empty hands. I leave evidence and hope we get some answer.

Thank you for you attention and time.

Same happened to me. Is a shame they don’t want to fix this.

Same for me