Why does it now show that I own the game after buying the New Console

Bought the new Gears 5 Limited Edition console, and it doesn’t show that I own the game or any of the bonuses after I redeemed the code. I’ve gone through all of Microsoft troubleshooting and they finally told me to come to this forum for answers. As someone who has straight up spent $500+ on a system and the game, rather than using game pass for a $1, I would very much appreciate some kind of answer as to why its not showing that I own Gears 5.