What’s going on with gears 5 it isn’t working

I try to play campaign an it doesn’t pop up my cog tags aka collectibles it doesn’t let me finish campaign I’m in act 4 chapter 1 An when I touch the red sand with my friend it freezes us when we leave the hanger help me gears please I love your game but you guys need to fix the kinks there’s a lot of bugs you need to work on