Excellent points, as always. I mentioned this same thing twice, once on the old forums for Gears 4 and once at the launch of Gears 5 when they were having issues. To further illustrate why this is needed, I’ll summarize what I wrote the first 2 times.
- There is no single source of info for all of Gears. These are the places where Gears info is currently being put out by the Devs: Forums (rarely), Twitter, Reddit, in-game announcements, Facebook, and their weekly Dev Stream (I’m sure there’s more). The problem also lies in that the same info is not put out in each medium.
Case in point: The first Christmas for Gears 4 there was a skin to collect for logging in on one of 2 days. That was announced on the Gears page as well as the log-in splash screen for Gears 4. Come the day to collect and people are wondering where the skin is (was supposed to be the 23 and 28th I think). Turns out that one of the old Community Managers had tweeted out that the date had been changed and now it was just 1 day, on the 29th now. But the old dates were still present everywhere else. No one had updated them and not everyone saw the tweet. Not a big deal, right? Except the date to collect was now after the 2 original dates, so it sounded like a perfect troll opportunity and no one knew what to believe because TC never put out the info in all locations. Or even in their official forums or anything. And don’t get me started on why there’s even an Official Feedback program that you can sign up for if it never gets used.
- At the launch of Gears 5 there was a bug (surprise!) in Escape that was accidentally discovered by players where enemies would despawn if you progressed past that point and then died (so after you reloaded the checkpoint then you could sprint to the end without fighting anything). People discovered this because Escape on Inconceivable without leveled up characters was hard. So what did TC do? Fix the bug and promise they’ll do better? Nope. They threatened everyone who had done the glitch with a ban or other punishment that they hadn’t determined yet. I brought it up on the first Dev stream that if they went through with the plan then Octus would have to be banned as well since he’d done the glitch. I asked why TC didn’t have a published list of known bugs that they were working on with a warning that people who continued to exploit it would be punished. That would at least be fair. Of course, Dana started reading the question and then stopped and said they’d forward it to the team.
TC has said they would focus on transparency more in Gears 5 after all the blowback from Gears 4 (especially the Lambent debacle). But I asked for some background on their decisions, especially the ones where TC said it was based on ‘fan feedback’ and TC refused. I suggested they do something like use the Official Feedback program to gather feedback and then publish a summary of the feedback, like a chart showing a summary of how many players wanted a suggested change. That way we could see if the feedback actually reflected the change proposed.
As it is right now, I feel like TC is just making whatever changes they want and cloaking in the guise of ‘based on fan feedback’ to justify doing whatever they want. If TC truly wants to be more transparent they should implement something like what you and I have suggested.
Let’s see if they respond. @TC_Andius @TC_Robbo