Until earlier today, I had no issues signing in or playing Gears 5 on Steam. Unfortunately, myself and many others have suddenly began to experience issues with the ability to log-in to an Xbox LIVE account on the Steam version (unsure if it also occurs on the Windows Store version of Gears 5) of the game.
When entering the email and password, it says the information is incorrect. This isn’t the case however, as logging in to xbox.com, the xbox companion app, and outlook.com with the same information works perfectly.
I’m hoping for a solution as I’ve been unable to play Gears 5 today.
So far, I’ve tried uninstalling the Xbox Companion App and re-installing it. I then tried launching the game from the app itself to no avail. I also tried the Xbox Beta App as a potential solution which also didn’t work. I then tried a previous idea about automatically setting the system clock, which also didn’t work for me.
No. Logging in to the Xbox Companion + Beta app works as intended. When trying to sign in to an Xbox LIVE account on the title screen for Gears 5 on Steam, it says the email/password information is incorrect. I posted a thread from Steam, highlighting many other players suddenly experiencing the same issue.
I’m logged in to the Windows Store and the Xbox Companion App (needed to accept/send in-game invitations) with the same email as my Xbox Live account. What you suggested is what would have happened on Gears of War 4 (PC), where it would give you a list of previously used accounts to login with to quickly gain access. Unfortunately, the Steam version of Gears 5 doesn’t seem to save this information and if you ever sign out of the account, you have to manually type the log-in information again as if you were opening the game for the first time. For people who have purchased Gears 5 on Steam today, they’re unable to play it because of the inability to log in to an Xbox Live account.
This is an example of what it looks like (despite being logged in to the Companion App + Windows Store with the same email):
Not every time. If you sign out to swap accounts so someone else can play on your PC with their Xbox LIVE account, try signing in to the game for the first time, or even accidentally push the bottom to change profile, it doesn’t save your information so you can click the account and immediately start playing again like Gears of War 4 did.
I’m in the Gears of War (Coalition Run) discord server and the few employees online have repeatedly ignored the issues brought to their intention through that channel, so I appreciate the quick replies from people on here! <3
I’m experiencing the same issue. I have three teams at Microsoft looking into the issue. I spent 5.5 hours on live chat with them. I have sent an email to gears support and to steam support. Do we need to start slinging reviews around before they take the issue seriously and address it? I’m quite frustrated. I’m starting to wonder if it’s better to just refund it through steam and download it through the Microsoft store…
I’m currently experiencing the same issue. Just built a new PC, I was able to log in on my old build but when I try on the new build it keeps saying my password is incorrect. I tried resetting it, and was able to log into xbox.com and other Microsoft services with the same new password but not in Gears 5 (Steam version). Tried everything everyone else commented on as well. Very frustrating.