This evening, after playing the new tour for much of the day, I attempted to host a public lobby in horde after playing versus quick play. I had no issues cosmetically with the versus matches, but as soon as I began the horde match I entered the game on Gridlock playing as one of the AI, or so it appeared. I had selected the brawler tank class and the benjamin carmine skin, with the neon green weapon skin set, but all of this and my emotes did not appear in the match.
After multiple restarts as well as my friends hosting instead of me, I still had no success into the night. When I would join a lobby from that point on, the center of the lobby menu would remain blank but the squad, map and match info were all perfectly visible. When I tried entering the customization menu to try and change my class or character, I kept getting the message “customization is currently unavailable. Cannot contact gears services”. This message is persisting.
I just wanted to know if there was anything I could do on my end or if there was something I might’ve done unintentionally to trigger this. The two friends I was playing with had no such issue, and they could both see my class and character in the lobby even though I couldn’t.