I think in my humble opinion that checking the feelings of the people here , most of them agree that the lack of choice that was taken out of them on horde mode , and the huge MTX established in the core of the game as well as lack of content that was delivered really hurt the overall vision that the consumers had.
Most of them have very valid arguments of why they feel angry towards the game in the state that is right now. I personally resent that they sell something that I believe will deliver the goods and it didnt, at least service games like Fortnite are free and people buy whatever then want.
The last point that is kind of sad see a game behaving like fortnite or apex legends, its like if you buy a JETTA and doesnt run like one, instead Volkswagen gives you a Jetta with a motor a NISSAN TSURU. you would be completely disappointed, In this case this very same situation happened on Gears5, and now to fix this I don’t see a way TC can, than to completely rework the game or be dismissed like anthem or other attempts to make a game.