Still no master skins

I sent a ticket on the 29th August 2020 for my master skins and I’ve still not got them, I’m not giving up and I was wondering if anybody know what I can do from here? (INFO) I got master rank in operation 1 and 2 and I’m still waiting for my rewards I’m missing: gold/onyx/diamond/master lancer and master gnasher. I really want them

Best practice is to send in another ticket; however, all prior op skins have been not only sent out, but also a check and resend went out for any accidentally missed.