Spectating in ranked

MY PLAYERS ARE CURRENTLY SPECTATING IN A MATCH ON EXHIBIT, I WANT ANSWERS!! MY TEAMATE LOST 1,000 rank points and went down from onyx to gold!! Fix your game! His gamertag is @ip takeoff and I hope you compensate for his loss

I’m sorry to hear that in compensation he’ll receive one free taco at Taco Bell Tuesday offer only available at 12:00 pm
-TC