Resolution/Scaling issue with black bars

Resolution 1080p scaling with black bars|666x500

The resolution scaling in G5 isn’t working correctly anymore. Instead of scaling down and filling my monitor screen (fullscreen), G5 runs in 1080p in the center of my screen with black bars filling out the rest of my monitor (2560 x 1440p). In the past few months this issue has started occuring everytime I launch Gears 5, No other settings were changed on my PC or in GOW5.

I have a 2k monitor which I scale down to 1080p for better performance and to allow higher frame rates. My windows resolution was always the default monitor resolution of 2560 x 1440p and still is.

For whatever reason when I press the windows key on my keyboard or the xbox button on my controller the resolution scaling works correctly, See picture without black bars. But then any other action returns it to having black bars, such as click in gears again moving the mouse or playing Gears.

I’m running on the latest windows 10 update, AMD 5700 XT Radeon software version 21.8.2. Have a dxdiag but only allows pictures to be uploaded, can send if needed. Same Gamertag as this account.

Any help would be appreciated. Thanks

Edit: For some reason won’t let me post more than one picture, First link of picture shows the 1080p scaled down not correctly filling out the full screen.

Additional Edit: Some DXDIAG info

Time of this report: 9/12/2021, 12:12:28
Machine name: DESKTOP
Machine Id: {01B1A226-9078-4F27-89F8-0DD0539DD71B}
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C79
BIOS: 1.10 (type: UEFI)
Processor: Intel(R) Core™ i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
Memory: 16384MB RAM
Available OS Memory: 16304MB RAM
Page File: 6852MB used, 14572MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon RX 5700 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x731F)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_57011682&REV_C1

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 15958 MB
Dedicated Memory: 7806 MB
Shared Memory: 8152 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.685547,0.308594), Green(0.264648,0.667969), Blue(0.150391,0.057617), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: OMEN 27i IPS
Monitor Id: HPN3673
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\amdxc64.dll
Driver File Version: 27.20.22025.1006 (English)
Driver Version: 27.20.22025.1006
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/23/2021 8:00:00 PM, 1856096 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-DC76-08217AC2D635}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x57011682
Revision ID: 0x00C1
Driver Strong Name: oem66.inf:cb0ae41454bf1a1a:ati2mtag_Navi10:27.20.22025.1006:PCI\VEN_1002&DEV_731F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats:
PanelFitter Stretch: 16.000X - 0.250X

1 Like

Holy ■■■■, those black bars are ridiculous.


1080p is 2k, is it not? Am I mistaken about that?

2K is 1440P or 2560 by 1440 :slight_smile:

1 Like

As per @HUNTERBR077 who found the solution but cant post because he was the last reply,

Turns out there’s a AMD global display setting called Integer Scaling that puts scaled down resolutions in the center of the screen with the black borders filling the rest of the monitor.

This would affect any game or other programs so hopefully anyone else having this issue will find this.