Not receiving any experience or stars when playing

I have been playing gears 5 since day 1 and been a major fan. I have done many things and also tried contacting GGG. I make a post yesterday on Reddit about my problem and they redirected me to this forum.

I am not receiving any exp or stars from playing. I even bought the double exp to be able to climb the ranks faster.
I was told to post here and tag @TC_Kilo1062 and @TC_Sera Could you guys please help me get this working again?.
Thanks in advance!

Send in a request here:

Question - did the recent update take you to reup 50 level 100?

Because that’s what happened to me and TC Kilo docked me one reup and my game works again (for now)

That was ur first mistake, should’ve used twitter instead.