Not Getting Masters Rewards

I managed to get to Masters in TDM but i didnt receive my graduation rewards, (S3 Masters Banner and Mark) although it said at the summary screen i did receive it.

I thought, let me go down to D3 again and get to Masters again. I got to Masters again in TDM but it now says ‘graduation rewards already earned’ but, i do not have the Masters banner or mark at all.

I have every banner and mark (bronze to diamond) unlocked but not the Masters. Any idea what i should do?

Edit - I also haven’t even received the 4000 coins you get when you hit Masters. It’s like i haven’t hit Masters and I’m still stuck in Diamond 3 lol

Please send a ticket to