Need help troubleshooting issue

So every time i try to play any gears of war games it will freeze and kick me off to my xbox home page. I spent an hour last night with xbox support and we tried everything insert the sun to get the game to work. Even restored factory settings. Both the support guy and me think there is something wrong with the gears game to where it just keeps booting me off. Anyone else having this problem and can’t fix it?