Missing Terminator DLC for Gears 5

I have yet to receive the Terminator Dark Fate DLC. I played Gears 5 before September 16th with game pass and have yet to get the DLC as of today and have already tried contacting Gears support and Xbox support, its been over a Week and haven’t got any help

If you already put a support ticket in through the gears website your next step would be twitter. You’ll get a faster response through those 2 then from here