Lost all my characters! And the stuff I paid for what’s is going on?

Logged in today and all the stuff I paid for a earned was gone

Just the usual TC stuff, Create a ticket or something, maybe they’ll care and do something about it.

They’ wont.

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My only advice is to restart your console (ideally a hard reset) and allow it to resync with the cloud. All content is attached to your gamertag and backed up on the cloud so it should sort itself out.

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Try restarting. It has happened to me several times the last month, starting the game and only having the things from the base game. Everything has returned after a restart, the annoying thing is that the horde skill cards need to be setup again each time since those settings are lost.

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I miss Sera. She would be on this pronto but TC is a faceless company now. I hope you get it sorted soon. I had paid items vanish in the past.