Kait Skin hasn't shown up in my inventory

I claimed the kait skin from the last stream after watching it for an hour. It said the reward was claimed but it has yet to appear in my inventory. What can I do about this?

Have you also completed the 5 escalation matches?

How does it look in the https://gearsofwar.com/en-gb/road-to-gears-5 site?

Have you played 5 Escalation matches since the challenge went live? That’s the other part of the challenge.

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