Even when we look at the leadup to Gears 5, there are still many examples of changes that people wanted in Gears 4 that were attempted in 5. Here are a couple examples:
- Ranking in Gears 4 was confusing, so they attempted to bring something better and more transparent in 5. They messed up, but that’s still feedback that they internalized.
- People HATED the RNG packs so they got rid of them
- Starting loadouts tended to be unbalanced, so those were also removed.
They decided to try new things with a new game, and made mistakes. If they don’t change anything, people will complain it’s Gears 4.5. If they change too much, people complain that it’s “not Gears.” Damned if they do, damned if they don’t.
Regarding your point surrounding communication, most (if not all) of the issues I mentioned that they shifted priorities for was in response to the forums BLOWING UP about them and people flooding Octus on Twitter. How else would they have known those problems were present? Also, why would they not pay most attention to the biggest platform for feedback? If that’s Reddit, I think it makes logical sense that they put more focus on the platform where most of their players are engaging. If it’s the other way around, then yes, that’s a problem. But IMO, that’s not what I’ve seen. I’ve never even used Reddit for Gears news and have never had any issues finding Gears-related content here on the forums (anecdotally speaking of course).
I agree, maybe they could pay more attention to the forums, but I wouldn’t say they’ve “neglected” the platform. The big issues with the game usually surface themselves on here, and they’ve definitely engaged in those conversations.

