I bought the new onyx guard esports skin but didnt get it

Just like the title says. I even got the card of the onyx guard skin and a video of my buying it (shadow play). Where can i ask for a refund or better yet, the skin itself?

Please try rebooting and if it doesnt appear please file a ticket. Thank you.

https://support.gearsofwar.com/hc/en-us/requests/new