Hi all -
We’ve been investigating the Horde Error 0x00000d1c with urgency to find a resolution.
We have since identified the root cause, but in order to rectify it, we estimate a 1-2 weeks turnaround. As a temporary resolution until that point, we have discovered a way to manually unblock players who are encountering this issue.
UPDATE 2: SERVER SIDE FIX
As of 8am Pacific time this morning, we deployed a server-side fix that potentially rectifies this issue.
If you have been blocked by this error, please try again and let us know if you are now unblocked or continue to be blocked. Thanks for your continued patience as we attempt to resolve this as soon as possible.
UPDATE: IMPORTANT STEP BEFORE CONTINUING
We have another piece of guidance to follow before posting below.
Our investigation has led us to believe that this issue impacts players with a high volume of Cards in their Inventory, who have scrapped / used a lot of a specific Card and then recently crafted said Card can get into this state.
At this time, we recommend you do not craft or scrap any Cards you use a lot of (ie. Horde Bounties) until our full fix can be deployed. While other users have suggested deleting lots of your duplicate Bounties, we have avoided this recommendation since the start given we can manually unblock without the loss of Cards.
Thank you for your patience as we continue to work on getting this resolved.
If you are encountering this issue, please post here. As the team will be manually resolving the issue on an individual basis, please allow up to 72 hours to be unblocked (usually this will be much quicker).
Thank you for your patience. We’ll keep you updated as the resolution progresses.