Help i cant pick up points or use abilitys or buy perks xbox one

xbox one i cant pick up points or use my ability or buy perks please tell me what should i do

Wow, that sucks…i assume you’ve “hard” restarted your console and made sure all updated are installed.

If you’ve done those, maybe submit a ticket…?

yes i have and i dont know how to submit a ticket

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I’ve read some posts where people claim random actions / abilities stopped working for no apparent reason and they were fixed by changing the button layout (change and then revert or something like that). Might give it a try.

If you use full English I could try to solve it PC box One ps1

i tried that but it didnt give me my ability or my perks back just changed the controller scheme