GW502 Error - Main thread?

Gears 5
#168

I’m still getting the facking GW502 error, today I couldn’t even start a horde match. I have the game installed in my secondary hard drive. I had no paging file on that drive so yesterday I did change it to windows auto managing it. Rebooted the system and tried playing a match but nothing. I don’t know what to do, I did almost everything, what is last to do is to buy a RTX20xx to play it, but not going to waste money to play a game that devs doesn’t give a ■■■■ about fixing issues, just promoting skins and stuff that doesn’t help.

I’ve heard people having fixed the game with the paging file method, I don’t have the game installed in a SSD, but HDD, when I change the paging file to auto. It’s increased just to 6300mb, should I put it manually with the min and max? or what, cause i don’t know really what to do.

#169

No harm in setting to auto unless you dont like the amount WIndows is allocating. It should be On on drive C: which should be your fastest disk but one is enough - you dont need more pagefiles on any other drives.

A page file is an olden days solution to not having much system RAM - big programs were paged out to disk to squeeze them in.

If you have 16GB RAM then just a few GB pagefile is enough - bigger if you only have 8GB RAM (motherboard DRAM not video RAM)

#170

Greetings, if it helps, it is currently true that the game is crap and I have been a victim of this problem, for some strange reason when modifying the page file, the game worked for me and I did not have the problem again. except twice when the game crashed. Just as you perform a driver degradation to 436.15 with a clean installation, without Physx and Geforce Experience.

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#171

Thanks for the tip. I have a dual monitor setup, and my game crashes usually when I have a youtube video on the second monitor or twitch stream opened.

How much RAM do you have in your system?

#172

12GB Bro… In Dual Channel

#173

EXCEPT it ONLY happens on Gear 5 and nothing else. Nothing else on my PC crashes constantly like this.

#174

What the actual F ?!?!?! My game crashed when map was loading with error GW502 and now I am banned for 15 minutes. What sort of BS is this? Fix this nonsense. I paid good money for the game and I am penalized for game crashin WTF?

#175

I can see no mention of crashes in the release notes for today’s title update

#176

I’m still getting seemingly random crashes.

I do seem to get far less crashes if I disable my secondary Audio Device and only leave my main card enabled (I have an external card for my headphones, and internal for speakers). Could be placebo.

Almost never see an error message anymore though, as long as I stay on the older 436.15 drivers. Whenever I update its back to GW502 all the time.

I’m seriously getting fed up with the lack of response to anything. All we see for PC are mentions of resolving Audio issues, but next to nothing on stability. On a dev stream TC Octus made an offhand comment about microphones stopping working randomly in Discord appears to be Ryzen processor related. Where is this on the status page??? What else do they have a hunch on which could help us players work around issues?

Just like with Gears 4, the team is incredibly reluctant to talk openly about PC-specific issues. Downgrading to 382.53 was the only answer for Nvidia Pascal users, but TC avoided publicly stating that for far too long. Instead they vaguely instructed users to try reinstalling or downgrading their drivers, leaving users to spread the word ourselves. It would help immensely if TC would just speak openly with the PC community. It’s commonplace. This is PC, and its a tough platform, but we love to tinker. Just talk to us.

#177

One month after raising a ticket I get a follow-up email from their support system - clearly just a generic email as it asks questions like "Is this internet connection shared with others in the residence: " for a GPU crash - hilarious really

#178

Hi all,

For some time I was getting the GW502 error. It first began while playing the game for some time. Real soon after that it crashed in the home menu after a couple of seconds when the game was just started. I followed this thread and tried all possible solutions that were mentioned. Revert Game ready driver to 436.15 , uninstalled GeForce Exp., lowered the settings and even did a clean install of Windows as a most desperate attempt. Nothing helped.

I noticed that before Gears5.exe crashed I had a display warning saying that the displaydriver nvlddmkm stopped responding and recovered. But I also noticed that before that I was having a lot of disk warnings with errors during a page operation (ID 51). I recently upgrade my SATA SSD for a M2 SSD and come to think of it thats about the time Gears 5 started crashing. So I gonna put my money on that.

I have a MSI Z370 Pro Carbon motherboard and it comes with an M2 SSD heat shield. It turned out to be more of a heat container. I removed the shield, updated the Game Ready driver to 436.48 (latest) and started the game. I maxed out all the settings and did a benchmark…and what do you know…no crash.
I played gears just now for an hour and no crash.

In my case something else was causing the display driver error and eventually crashing Gears. It looks like gears stresses the storage enough to cause paging errors when your storage cant keep up. In my case overheating the M2 SSD degraded performance beyond this threshold. This seemed to do the trick for me.

#179

If you look carefully at the event 51 you will see the disk number does not correspond to a physical disk. If you look in device manager there could be a xvd disk device - this is some sort of virtual disk created for UWP games.

Although Gears 5 is heavy in hardware your SSD disk is NOT being stressed into error

Gears 5 creates hundreds of event 51 every time it starts - this is just another of the many not fixed and not mentioned problems in Gears 5

#180

So in my case I have and SSD, and HDD, I have the game installed into the HDD (I call it Secondary Disk)
My PC is an I7-4790K - 16GB Ram DDR3, Z97-k as a motherboard and GTX 1060 6GB. Now, my system automatically sets the paging file for the SSD with 3000mb, should I put a minimun and maximum manually ? like 16385mb and see if it should work?? Because I haven’t even played 10 hours of the game since it launched and I can’t find any solution, I have other games also, what I don’t want to do is reroll back nvidia drivers… that’s for sure -.-

#181

You’re probably right about the virtual disk created for UWP games. Nevertheless these virtual disks are on actual storage. I think this problem occurs when the responses from the storage take longer than the guest expects to wait.

The point I was trying to make is that the video driver is rather an effect than a cause. In my case removing the shield stopped degrading my storage performance which caused my video driver to stop.

#182

The game doesnt need 16GB of RAM so a 3GB page file on top is fine unless you have some pretty massive background apps as well.
In the old days with just a few GB ram and lots of progs running that were too big for all to fit in physical RAM at the same time then the OS would page out some parts to disk to make room.
There seems to be lots of confusion with paging etc - TC arent helping as they dont acknowledge any PC problems to help anyone.

#183

I just think its easy to see disk error messages and assume it must relate to something physical - its the sort of thing tech support does when you raise a ticket - they scan ,find a message, and blame that telling you to update your drivers rather than fix their stuff.

Lots of people get a large number of event 51 with this game and no other. This is not the characteristic of a hardware problem but of some issue with the way the game is accessing the xvd at startup.

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#184

So i tried the new drivers 440.97 and the game crash with error GW502 after one round of the new deathmatch event. Game was running without this error on driver 436.15

Im really pissed off for pre-order this game as well as GOW 4 back in the day…TC never fixed those damn errors claiming it was Nvidia’s fault… I’m getting tired of uninstalling and test drivers over and over again. sigh…

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#185

I also updated to 440.97 and fortunately everything is still OK. So from what I can tell the driver is fine.

#186

Me toooo everytime there’s a new driver I install to see if this issue is fix nope then I have to revert back to the old ones is so annoying cus most games want the new drivers but yeah I don’t think they will fix chit the pc fam base is lower now then ever do to tc not giveing a fahk about pc port o well time to join those who are leaveing the game and play something els

#187

I fix my issue by installing Nvidia Driver 382.53 the game runs with no problem whatsoever. Keep in mind that by doing this you might not be able to play other games that require the latest drivers. In my case I have i78700k and 1080 Ti ftw gpu and it runs on any other game on the 382.53 drivers. Good luck

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