Gears of War 4 - microsoft Store not working - confirmed by microsoft support

per the microsoft case # 1483160364… I have confirmed with microsoft support that gears of 4 , - PC through the microsoft store is totally unplayable. Fresh copy of windows 10 1903, updated drivers and service patches. Nvidia graphics card 1070 TI and still not playable. Devs or moderators, can you PLEASE work with me to provide me or the 100s of other gears of 4 -pc players a credit of some sort because this is BS. We bought gears of war 4 because of the “play anywhere” , especially on PC and as of today its not working. microsoft believes the game servers may be offline or something but come on this sucks. please help us