Gears 5 Crashing Problem

Hi everyone! I am having trouble with Gears 5: the game freezes during cutscene very often and i do not know why. I am on xbox series x and tried everything( reinstalling the game, saves, resetting console and sent the console in repair but it passed every hardware test so it’s ok) but there is always this problem…very frustrating. When the game freezes, the console returns to the dashboard or shuts itself off. Any ideas? Thank you!

1 Like

Have you sent a ticket in to yet? Include any information you can think of - what cutscene it freezes at, which character you are playing, weapons, anything.

Thank you!