Fail in my acccount help please

My complaint is on the percentage at the moment of raising the emblems, I am an onyx 2 and it had 89 % and low me to 50 % and I have won up to 5 followed items and it has raised not even an one per cent, but when I lose one if it lowers me the most rapid, so to correct the failure porfavor that this cannot be still like that because this way I am never going to rise at all, just now I have not even gaining 2 followed ones and it has not even raised anything … it should be already an onyx 3 almost for diamond … I need already help porfavor this does not like anything like that. A greeting thank you

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