Error Gears of 5 0x00000c1d Series X

Hello, I am learning English. Currently you have not been able to play Gears of War 5 in the X series for two months. The error it shows is: 0x00000c1d. Do you know of any solution? Neither Xbox nor the developer have given me a solution.

If you use a different account, do you still get the error code?

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Yes, I have already tried everything.

Have you tried clearing your cache?

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I just tried it, but it didn’t work.

You said you already tried to contact support or contact a dev? If you didn’t try submitting a ticket through the support page, here is the link:

Uninstall/reinstall the game?

Factory reset the xbox?

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I’ll try the second tip. the first did not work