I’ve been like this since Operation 4 hit. I bought a season pack, and since then I can’t play on my computer with MS Store/Xbox App version. Steam version worked fine (but refunded because I didn’t want 2 copies of the game)
I can uninstall it, and even managed to re-install it like 8 time snow, 4 on secondary drive, 4 on main drive. Same result. I have all my drivers updated and so do OS.
I received a new SSD 1TB free space. installed Windows on it and directly GEars. Couldn’t play it and got same bug message. Even without installing Game Services nor updating it later on!
My result after 2+ weeks contacting support is them referring me to a forum post on how to generate video card crash by entering game, video settings… I CAN’T GET IN THE GAME ffs And their answers are sent once every 2 days, and none for a week by now… imagine my frustration.
I’m loosing 3 weeks of PAID booster by now. And all they do Is close forum posts and not answer our tickets. App is getting full of bad reviews on store and reddit. this is gonna end really bad if they don’t do anything but silence us, needless to say.