Error bigelowe, after to buy game pass, why?

I have the error of Bigelowe, and before entering the team he said: "You have been returned to the home screen. There was a change of status "

I took myself to the home screen.

I do not know if it has to do, but this week I acquired the Game I went through and made alias changes to my account, but I need to play, I am already paying for the PASS GAME and the video game.