Confused on the character skins

Hi all, haven’t been on here in awhile but I’m confused as to how the skin system works, I bought the palace guard and yet I can’t use it because I don’t have the Theron guard? But then why can I use winter cole? Genuinely confused and would like to get some help on this subject.

Try restarting your game after purchasing an item it’s been a bug for a very long time

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