Clarification about errors

Dear friends of TC, it is my first time that I am writing to you in order to clarify something, I have experienced certain errors so I can tell you in terms of the ranks since I have problems winning several games and nothing comes up, the today was very remarkable because when I won 25 games it did not raise me absolutely nothing was 89.61% diamond 2 unfortunately and I did not raise anything unfortunately I lost the last one and they lowered me 30%, I only say that they should be more up to date and I would appreciate a quick response for your attention, thank you.
My English is bad.

Hi. For issues regarding the ranking system, I suggest you post our concerns in the official thread here;

Hello…

Let keep all rank feedback, questions, or concerns on the Official thread: HERE

Closing to keep in one discussion. Please post your concern on the official thread.

Thank you