Character skin not appearing on Steam version of game

I just bought the Gear 5 controller, redeemed the skin code for Ice Kait on, the code went through, but it’s not there in-game. Does anyone know why this is? I’m playing the steam version, but that shouldn’t matter since it’s tied to my Xbox account.

I’m having the same problem with mine as well :sob:

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My skin still isn’t appearing. What the actual ■■■■?