Can't sync with cloud

My friend can’t get the game to sync with the cloud. He can only play offline and reconnecting will only give him a popup to sync again. If he clicks no, he gets stuck on an endless loading screen (main menu).

He has no issue playg Forza and Wolfenstein.

Please get him to fill out a ticket here: https://support.gearsofwar.com/hc/en-us/requests/new

Be aware TC has a high volume of support tickets at the moment.