Since I bought the game, he can never find competitive matches. sometimes I wait even more than 10 minutes and never finds anything and I do not understand why. Can someone answer me?
Few people are playing competitive. If you’re in EU, it’ll nearly be dead from what I hear. In the states, it just takes a while. Either way, try between around 7 and 9pm in your time zone.
Just from reading the forums on a regular basis I can tell you that the Asia / Australia region is dead, South America is dead / dying, Europe depends heavily on the time you play and the US seems to be the only region where finding games is not a problem.
Of course some playlists are more populated than others and being on PC or Console is another thing to consider.