Campaign conversations are muffled unless facing the person speaking

I’ve been experiencing this issue on both PC and Xbox One. This issue makes a lot of the conversations hard to follow as your character is often speaking to someone that’s behind you. This also affects other conversations between NPCs. please submit a ticket

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How do I even submit a ticket? I can only open the FAQ, using Chrome with Adblock.

You need to click which game first.

Edit: I apologise, the option currently seems to be missing

Here is the link