Bug not fixed, need help

My post keeps getting flagged, I’m not a bot! I’m having a legitimate issue that no one has helped me resolved. This is over a week now of trying to contact any and every support that I can about the issues my account is having. I’m very angry at this point and would like my account to be fixed or be compensated for the time I’ve had taken away from me playing this game because of these issues. I’m still losing my right weapons slot, every time I roadie run it disappears , and NOW I do NOT have the ability to mark my enemies. I just updated the game in hopes it would work and now I can not mark my enemies and still missing my right weapons slot, also the setting I had placed for the game were all out of sorts until I had to reset them to my liking. Again it has been OVER a week and I need this issue fixed. I pay for this game and the game pass ultimate and at this point I want to be compensated , either in game iron, or in money because this is ridiculous that I have had to wait over a week for multiple issues to be fixed and not one person has emailed me back or fixed the issue. I have exhausted all possible fixes on my end. I’ve switched consoles , controllers , uninstalled and reinstalled the game, checked my own internet did a hard reset to the console and STILL having these issues on my account only.

Can you post a video of whats happening???

It’s saying that the video I’m trying to upload is not authorized. It even shorted it to 15 seconds instead of 30

you can send it to my gamertag LL R E D L so i can take a look. I might be able to help if i see whats going on

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This is over a week now of trying to contact any and every support that I can about the issues my account is having. I’m very angry at this point and would like my account to be fixed or be compensated for the time I’ve had taken away from me playing this game because of these issues. I’m still losing my right weapons slot, every time I roadie run it disappears , in arms race aswell I lose any weapon in the right or left weapon slot, horde is the same , im losing my weapon slot to the right along with the weapon it holds , and NOW I do NOT have the ability to mark my enemies. I just updated the game in hopes it would work and now I can not mark my enemies and still missing my right weapons slot, also the setting I had placed for the game were all out of sorts until I had to reset them to my liking. Again it has been OVER a week and I need this issue fixed. I pay for this game and the game pass ultimate and at this point I want to be compensated , either in game iron, or in money because this is ridiculous that I have had to wait over a week for multiple issues to be fixed and not one person has emailed me back or fixed the issue. I have exhausted all possible fixes on my end. I’ve switched consoles , controllers , uninstalled and reinstalled the game, checked my own internet did a hard reset to the console and STILL having these issues on my account only.

This is not the ideal place to be asking for compensation. I’d be contacting Microsoft, I think the forums are not going to be much help.

I’ve already contacted Microsoft and they said that there is nothing they can do, to contact gears. I’ve reached out countless times and still no helpz

I’m writing this in hopes that gears sees this. I’m very angry that it’s been over a week and no help on their end, not even a reply.

Well, I’m afraid I think this forum is going to be added to that list. It’s pretty much just us fans in here.

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If you submitted a ticket to them, then it’s going to be a while until they contact you because they’re currently fixing things that’s happening on a wide scale.

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I’m a huge fan, not directed towards this community , I’m hoping gears will see this. Has anyone else ran into this issue? I’ve done literally everything on my end to correct this and no luck.

I’m assuming when you say gears you mean tc. I would go to twitter, Both their official and Octus. They’re a lot more likely to both see and respond there.

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Absolutely , when I get home from work tonight I can do that. I also shared it on my gamer profile sunshine31193

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i watched you video. It looks like your holding the directional button when switching which will make you drop the weapon. You only need to tap it to switch