I’m quite new in GOW but I assume this is not normal. I’ve lvled up Kait to lvl 11 and one ability lvl 9 is still lock. Is this a bug or I’m wrong ?
I just had something similar with JD to level 12, and razor hail (level 12 card)was still locked. I turned the game off then back on again and the card was then unlocked.
The same thing happened to me with an escape character when there was a server error at the end of match rewards screen.
It ended up giving me the card upon completion of another escape match.
Thanks for the answers, game reboot works.