Bug : Kait lvl 11. Ability lvl 9 still lock

I’m quite new in GOW but I assume this is not normal. I’ve lvled up Kait to lvl 11 and one ability lvl 9 is still lock. Is this a bug or I’m wrong ?

I just had something similar with JD to level 12, and razor hail (level 12 card)was still locked. I turned the game off then back on again and the card was then unlocked.

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The same thing happened to me with an escape character when there was a server error at the end of match rewards screen.

It ended up giving me the card upon completion of another escape match.

Thanks for the answers, game reboot works. :+1: