Act 2 Issue with jack not being able to go through the vent

I am not sure if this is the same issue but If need be I have a video to post to show my issue. I am at act 2 Chapter 4 going into the room with the big monitor after coming in from outside jack is supposed to go through the vent and I keep moving around waiting for the option to press x on my controller and nothing happens. https://www.youtube.com/watch?v=BGHpHTWQlAc